Pet Boarding and Daycare

What is Included in Dog Boarding at Hidden Oaks Animal Hospital

ALL CANINE BOARDING PACKAGES INCLUDE THE FOLLOWING:

• Potty Breaks (Walks & Playtimes)
• House Food (Science Diet Sensitive Stomach)
• Bedding, toys, food, & water bowls
• Daily monitoring of potty breaks, eating habits, weight, and general well-being
• Climate controlled boarding area
• Administration of medications (insulin & other injections at an additional fee)
• Late night walkthroughs (safety check) from Dr. Ivey (DOCTOR LIVES ON PREMISES)
• Individual attention from trained kennel staff
• Complimentary ear cleaning, nail trim, and bath on day of departure, for stays 2 nights or more
• Lots of love, hugs, and kisses!
• Summer time pool party available

What is Included in Cat Boarding at Hidden Oaks Animal Hospital

All feline boarding packages include:

• Bedding, toys, litter, food & water bowls
• House food (Science Diet Sensitive Stomach)
• Daily monitoring of weight, eating habits, and general health.
• Administering medications (insulin & other injections available at an additional fee)
• Lots of hugs and kisses!
• Cat tree/jungle gym for playtimes
• All cats enjoy our luxurious kitty condos with a window view

Canine Boarding Packages

SPOILED ROTTEN – 2 Walks, 1 Playtime:

NOTHING’S TOO GOOD FOR MY DOG – 2 Walks, 2 Playtimes

NEIMAN BARCUS – 2 Walks, 4 Playtimes

NOT QUITE HOUSEBROKEN: – 2 Walks, 4 Playtimes

• Each price reflects per pet, per night
• Each package includes 2 potty breaks
• Doggie Daycare is available for pups that need some extra playtime! Daily Rates are $21.16 for 4-5 times per week, $25.32 for 3x/week, $31.50 for 2x/week, and $36.25 for once weekly Doggie Daycare. Complimentary weekly bath for 2 or more Daycare visits per week!

Feline Boarding Packages

All feline guests enjoy our luxurious kitty condos with a window view!

PURRR-FECT PALACE

PAMPERED PLUS

DOUBLE DELUXE

Vaccination Requirements for All Boarding Guests

All boarding guests must be up to date on their vaccinations.

Dogs

We require that all dogs are up to date on these vaccines:

• 1 or 3 year Rabies
• DA2PP (Distemper)
• Bordetella
• Negative Fecal test
• CIV Bivalent (Canine Influenza Virus)

We require Bordetella & fecal tests every 6 months.

It is the owner’s responsibility to have all current vaccine records on file with us. We require that all dogs boarding must be on flea and tick prevention.

Cats

• 1 or 3 year Rabies
• FVRCP
• Negative Fecal

We require a negative fecal on cats annually.

It is the owner’s responsibility to have all current vaccine records on file with us. We require that all cats boarding must be free of fleas & ticks and recommend they are on a monthly preventative.

Dog Boarding Policies

VACCINATIONS: Vaccines give the most protection when given at least 2 weeks prior to boarding. Required vaccines for dogs are : a current 1 or 3 year RABIES vaccine, a DISTEMPER vaccine within the past 3 years, BORDATELLA (either oral or intranasal) within the past 6 months, a CANINE INFLUENZE vaccine within the past year. LEPTOSPIROSIS vaccine within the past year is strongly recommended.

FLEAS AND TICKS: Due to the rising population of fleas and ticks in the state of FL, all dogs must be on a flea and tick prevention product approved by Dr. Shannon Ivey, and free of fleas and ticks at time of admission. We will carefully check for these parasites on admission, but if fleas or ticks are found at any time during their stay, they will be treated appropriately at the owner’s expense.

BATHS: A complimentary bath, nail trim, and wiping out of the ears is given to all dogs the morning of their departure. In order to allow time for a pet to be bathed and dried, please keep to the scheduled pickup time. If your plans change, please give us 24 hours to reschedule the bath, or an additional bath may be charged for. There are no rain checks on complimentary baths.

FEES: You will receive a written estimate of all fees at the time you check in. The total may vary if your trip is altered, your pet becomes ill, or other unforeseen circumstances arise. If your total is over $100.00, a 50% deposit is required AT CHECK IN and the balance paid in full at checkout. A HOLIDAY DEPOSIT is taken to reserve space for major holidays (Easter, Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving, Christmas, and New Year’s). This deposit is 50% of the estimate and is refundable if seven days cancellation notice is given. Express boarders in good standing may be exempt from these requirements. Please ask us about our VIP Express Boarder Program.

DROP-OFF AND PICK-UP: To allow for the morning feeding and bathing routines, we prefer pickups to be arranged between 10am and 5pm Monday through Friday, and 10am to 11:30am Saturday. Help us return your dog to you smelling sweet, brushed, and dry. Please notify us 24 hours in advance to changes your scheduled pick-up appointment.

AFTER-HOURS PICK-UPS AND DROP-OFFS: Special times can be arranged in advance for an additional fee. These are PRE-PAID, are PER ANIMAL, and are NON-REFUNDABLE if you miss your special appointment without a minimum 24 hours’ notice. In addition, you will be charged for the full boarding charges for the remaining weekend or holiday hours where the facility is closed and the spaces cannot be used. Emergency (i.e. not pre-arranged) special arrangements can also be made in unusual cases at the discretion of the doctor. Call our emergency phone line and we will help you in whatever way we can.

INTESTINAL PARASITES: Dogs must have a proof of a negative fecal parasite exam within the past 6 months. This is for the protection of our staff as well as the other boarders using the shared yards. Diarrhea may result in a fecal examination being run on the dog at owner expense.

ILLNESSES: Our staff is pre-trained to perform a brief and cursory health overview at check-in. This is not a complete physical exam. If you suspect your dog has not been feeling well recently, or we have not done an exam within the past 6 to 12 months, we strongly recommend requesting a full exam by the doctor during the visit. If an illness develops while you are away, a physical exam WILL be performed, and regular hospital fees WILL BE CHARGED. We will attempt to contact you or your acting Agent at the numbers you have provided to us. Your Agent must be over 18 years of age, as well as aware of and agreeable to their obligation to be fully responsible for medical and financial decisions regarding your pet. If we are unable to reach you or your Agent, the doctor will do what is medically and/or surgically necessary until you can be consulted.

MEDICATIONS: Medications must be in their original, childproof, correctly-labeled containers. There is no extra fee for medications that are given in ears, eyes, or in food/treats/Pill Pockets once or twice daily, and to a cooperative animal. Medication regimens that are more complicated, frequent, involve injections or a fractious, uncooperative, or fragile animal may need to be categorized as hospitalization and charged accordingly. Examples would be those who are difficult to pill, require insulin, or SQ fluid administration.

PERSONAL ITEMS: WE supply a variety of bedding and toys. You may bring your pet’s bed and other personal items (bowls, toys, etc.), however, we will need to be able to wash these items if they become soiled. We USE BLEACH in our laundry cycles, so please let us know if this is an issue for your pet. Since bedding and toys often look alike and are impossible to label reliably, they may become lost, mixed up, or damaged despite our best efforts. We are not responsible and will not replace or reimburse for such items.

CHEWING (aka “Dogs will be Dogs”): Our hammock-style bedding is the most comfy, and yet almost indestructible, luxury we have found in 25 years of boarding. It also meets Dr. Ivey’s stringent requirements for disinfection, which have resulted in our reputation for being the best-smelling, spotless, and peaceful haven for your dog. Our hard, rubber toys have also been selected for safety and cleanliness. However, this does not prevent the occasional ingestion of bedding, toys, blankets, or other foreign material in spite of our best efforts to catch them in the act and remove the item. Obstruction of the GI tract can occur and is a very serious matter. In the event of an obstruction, extensive diagnostics and even surgery can be required, and these are performed AT OWNER EXPENSE. Please advise us of your dog’s chewing habits and we will make every attempt to thwart their efforts and avoid unnecessary costs.

MEALS: We feed Hill’s and Royal Canin kibble, but we suggest that you bring your dog’s usual food supply. Canned foods are provided for picky eaters at a small extra charge. Foods can be warmed in the microwave for extra palatability, and we are happy to accommodate special diets as long as they are cooked.

EXTRAS: Premium services include: baths, medicated shampoos, sanitary trims, nail trims, tooth brushing, extra playtimes, and splash times in our puppy pools. We strongly advise signing up your long-haired friends for daily brushing sessions (or even short-haired friends who enjoy the luxury!)

MULTIPLE OCCUPANCY: Housemates may share appropriate-sized rooms at your request, or may be housed or fed separately but have play times together. Be aware that some normally agreeable dogs may have unexpected tempers, especially if food or toys are close by.

For your convenience, you can download and prefill a boarding form for your pet’s stay with us!

Cat Boarding Policies

VACCINATIONS: Vaccines give the most protection when given at least 2 weeks prior to boarding. Required vaccines for cats are: a current 1 or 3 year RABIES vaccine, and an FVRCP vaccine within the past 3 years.

FLEAS AND TICKS: Cats do not need to be on a flea/tick preventative, but they must be free of fleas and ticks at time of admission. We will carefully check for these parasites on admission, but if fleas or ticks are found at any time during their stay, they will be treated appropriately at the owner’s expense.

BATHS: We do not routinely bathe cats except at owner’s request.

FEES: You will receive a written estimate of all fees at the time you check in for your pet’s stay. The total may vary if your trip is altered, your pet becomes ill, or other unforeseen circumstances arise. If your total is over $100.00, a 50% deposit is required AT CHECKIN and the balance paid in full at checkout. A HOLIDAY DEPOSIT is taken to reserve space for major holidays (Easter, Memorial Day weekend, 4th of July, Labor Day weekend, Thanksgiving, Christmas, and New Year’s). This deposit is 50% of the estimate and is refundable if seven days cancellation notice is given. Express boarders in good standing may be exempt from these requirements. Please ask us about our VIP Express Boarder Program.

DROP-OFF AND PICK-UP: To allow for the morning feeding and bathing routines, we prefer pickups to be arranged between 10am and 5pm Monday through Friday, and 10am to 11:30am Saturday. Please notify us 24 hours in advance to changes your scheduled pick-up appointment.

AFTER-HOURS PICK-UPS AND DROP-OFFS: Special times can be arranged in advance for an additional fee. These are PRE-PAID, are PER ANIMAL, and are NON-REFUNDABLE if you miss your special appointment without a minimum 24 hours’ notice. In addition, you will be charged for the full boarding charges for the remaining weekend or holiday hours where the facility is closed and the spaces cannot be used. Emergency (i.e. not pre-arranged) special arrangements can also be made in unusual cases at the discretion of the doctor. Call our emergency phone line and we will help you in whatever way we can.

INTESTINAL PARASITES: Cats must have a proof of a negative fecal parasite exam within the past 12 months. This is for the protection of our staff as well as the other boarders. Diarrhea may result in a fecal examination being run on the cat at owner expense.

ILLNESSES: Our staff is trained to perform a brief and cursory health overview at check-in. This is not a complete physical exam. If you suspect your dog has not been feeling well recently, or we have not done an exam within the past 6 to 12 months, we strongly recommend requesting a full exam by the doctor during the visit. If an illness develops while you are away, a physical exam WILL be performed, and regular hospital fees WILL BE CHARGED. We will attempt to contact you or your acting Agent at the numbers you have provided to us. Your Agent must be over 18 years of age, as well as aware of and agreeable to their obligation to be fully responsible for medical and financial decisions regarding your pet. If we are unable to reach you or your Agent, the doctor will do what she feels in her professional opinion is medically and/or surgically necessary until you can be consulted.

MEDICATIONS: Medications must be in their original, childproof, correctly-labeled containers. There is no extra fee for medications that are given in ears, eyes, or in food/treats/Pill Pockets once or twice daily, and to a cooperative animal. Medication regimens that are more complicated, frequent, involve injections or a fractious, uncooperative, or fragile animal may need to be categorized as hospitalization and charged accordingly. Examples would be those who are difficult to pill, require insulin, or SQ fluid administration.

PERSONAL ITEMS: WE supply a variety of bedding and toys. You may bring your cat’s bed and other personal items (bowls, toys, etc.), however, we will need to be able to wash these items if they become soiled. We USE BLEACH in our laundry cycles, so please let us know if this is an issue for your pet. Since bedding and toys often look alike and are impossible to label reliably, they may become lost, mixed up, or damaged despite our best efforts. We are not responsible and will not replace or reimburse for such items.

LITTER: We use a clumping, non-scented litter or paper litter per the cat’s preference. Boxes are scooped and cleaned continuously as soon as they become soiled. Boxes are thoroughly disinfected between guests. We suggest that you also consider bringing a supply of your cat’s usual litter for their comfort and continuity of bathroom habits.

MEALS: We feed Hill’s and Science Diet foods in kibble or canned form, as well as Fancy Feast for picky eaters, but we suggest that you bring your cat’s usual food supply. Foods can be warmed in the microwave for extra palatability, and we are happy to accommodate special diets as long as they are cooked.

EXTRAS: Premium services include: baths, medicated shampoos, sanitary trims for long-haired cats, nail trims, and tooth brushing. We strongly advise signing up your long-haired friends for daily brushing sessions (or even short-haired friends who enjoy the luxury!)

SUITES: An extra we can’t recommend highly enough is turning your cat’s accommodations into a “suite” by reserving the neighboring spaces at a discount. A discerning cat often prefers the litter box to be distant from their lounging and eating quarters. Up to four rooms can be adjoined per cat.

MULTIPLE OCCUPANCY: Housemates may share adjoining rooms at your request, and as with a single cat, up to four rooms can be joined in a “townhouse” style.

For your convenience you may download a copy to sign off on for your pet’s stay with us.

Boarding Questionnaire: Please Complete

Download the Boarding Questionnaire and complete before your pet’s stay.